Customer Service Rep Job in Suffolk County, Long Island
Horizon Staffing Solutions is seeking a customer service representative for one of our clients in Suffolk County, New York. This position is a Monday – Friday 9am-5pm job opportunity. This is a full time temporary position that may become permanent. Customer service reps serve customers by providing product and service information; resolving product and service problems.
Location: Suffolk County, Long Island
Schedule: Monday – Friday 9am-5pm
Position Type: Full Time temporary
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.